---
title: "How to Add Firewall Exclusions and IP Addresses to Retrace"
slug: "troubleshoot-adding-exceptions-to-a-firewall"
description: "Learn how to troubleshoot adding exceptions to a firewall. Find firewall exceptions that your server may need for the Retrace agent to work correctly on your network."
updated: 2022-11-22T15:57:55Z
published: 2022-11-22T15:57:55Z
canonical: "docs.stackify.com/troubleshoot-adding-exceptions-to-a-firewall"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Firewall Exclusions & IP Address

## Agent-Related Networks

The following service endpoints are firewall exceptions that your server may need for the Retrace agent to work correctly on your network. The preference is to allow the domain name because the IP addresses listed below are subject to change.

| **Domain** | **IP Address** | **TCP Ports** |
| --- | --- | --- |
| s1.stackify.com | [CloudFlare IPs](https://www.cloudflare.com/ips/) | 443 |
|  | 13.86.249.109 |  |
|  | 104.42.96.144 |  |
| ingest.stackify.com | 13.86.249.109 | 443 |
| services.stackify.com | [CloudFlare IPs](https://www.cloudflare.com/ips/) | 443 |
|  | 13.86.249.109 |  |
|  | 104.20.180.29 |  |
|  | 104.20.181.29 |  |
| api.stackify.com | [CloudFlare IPs](https://www.cloudflare.com/ips/) | 443 |
|  | 138.91.76.244 |  |
|  | 13.86.249.109 |  |
| presence.stackify.com | 138.91.74.134 | 443 |
| stackifyprodwest.table.core.windows.net | [Azure USWest Storage](https://www.microsoft.com/en-us/download/details.aspx?id=56519) | 443 |
| stackifyprodwest.blob.core.windows.net | [Azure USWest Storage](https://www.microsoft.com/en-us/download/details.aspx?id=56519) | 443 |
| stackifyprodwest-sb.accesscontrol.windows.net | 157.56.160.192 | 443 |
| stackifyprodwest2.servicebus.windows.net | 23.99.80.186 | 443 |
| stackifyprodwest3.servicebus.windows.net | 138.91.242.98 | 443 |
| stackifyprodwest.servicebus.windows.net | 168.62.16.180 | 443 |

## Browser-Related Networks

These are used only when accessing Retrace from your web browser.

| **Domain** | **IP Address** | **TCP Ports** |
| --- | --- | --- |
| stackify.com | [CloudFlare IPs](https://www.cloudflare.com/ips/) | 443 |
| s1.stackify.com | 13.86.249.109 | 443 |
|  | 104.42.96.144 |  |
| s1.stackify.com | [CloudFlare IPs](https://www.cloudflare.com/ips/) | 443 |
| stackify.chargify.com | 35.161.155.56 | 443 |

## External Website Check Networks

If you are using Retrace’s capabilities for doing HTTP ping checks you may need to whitelist our IP address that will be executing the HTTP checks. You only need to do this if your website restricts access by IPs.

(inbound port 80/443 for external website ping checks only)

| **IP Address** |
| --- |
| 137.135.40.139 |